Processing time: 1–3 business days (orders are usually shipped the same day on business days)

Estimated delivery time: 6–12 business days

We only deliver within United Kingdom to ensure fast and reliable shipping.

Tracking: Once your order has been shipped, you will receive a tracking number via email. Please note that tracking activation may take 2–3 days.

Note: The stated delivery times are estimates and may vary slightly due to external factors such as logistics or local conditions.

Return Period

We offer a 30-day return policy. To initiate a return, please contact our customer service within 30 days of receiving your order.

Order Cancellation

An order can be canceled or modified as long as it has not yet been shipped. If you wish to make a change, please contact us as soon as possible. Once the order has been shipped, no changes can be made.

Return Shipping Costs

Return shipping costs are the responsibility of the customer and may vary depending on location (typically between $25 and $30).

Return Conditions

Items must be returned unworn, unwashed, and in their original packaging, including all tags.

Refunds

Refunds are processed within 14 days after receiving and inspecting the returned items.

Exchanges

If the item does not fit or meet your expectations, we offer a free exchange.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us with a photo and your order number. We will resolve the issue as quickly as possible and send a replacement free of charge.

Return Address

Please contact our customer service to receive return instructions.

Size Guide

We strongly recommend checking our size guide before placing your order to ensure the right fit. If you are unsure about sizing, our team will be happy to assist you.

Material Information

To ensure an optimal balance between comfort, durability, and affordability, our products are made from carefully selected material blends:

• Wool: blend of real wool and synthetic fibers
  
• Cotton: blend of cotton and polyester
  
• Linen: blend of linen, cotton, and polyester
  
• Cashmere: blend of fine wool and acrylic
  

Our footwear is crafted from high-quality materials, including genuine and vegan leather, durable soles, and comfortable inner linings.

Color Information

Slight color variations may occur due to lighting, screen settings, or production batches.