Terms and Conditions
ARTICLE 1 – DEFINITIONS
The following terms are used in these General Terms and Conditions:
Withdrawal period: the time period within which the consumer can exercise the right of withdrawal.
Consumer: a natural person who does not act for professional or business purposes and concludes a distance contract with the merchant.
Continuous contract: a distance contract for products and/or services with regular delivery over a specified period.
Durable medium: any means that allows the consumer or the merchant to store information in a way that is accessible and reproducible in the future.
Right of withdrawal: the consumer's right to withdraw from the distance contract within the withdrawal period.
Merchant: a natural or legal person offering products and/or services at a distance.
Distance contract: a contract concluded through distance technology within an organized sales system.
Distance communication means: a tool used to conclude a contract without the simultaneous physical presence of the parties.
General terms: these are the merchant's terms of use.
ARTICLE 2 – COMPANY DETAILS
Esthtica.com
Address: Iakovou Ritsou 70, Patras, 26335, Greece
E-mail: info@esthtica.com
Phone: +44 7723 323050
ARTICLE 3 – SCOPE OF APPLICATION
These General Terms apply to every offer of the trader and to every distance contract between the trader and the consumer.
The consumer receives the General Terms before concluding the contract. If this is not possible, they are informed how they can obtain them and that they will be sent free of charge upon request.
For contracts concluded electronically, the terms can also be provided in a way that allows them to be stored on a permanent medium.
If additional special terms apply to products or services, the consumer may invoke the term that is more favorable to them in case of disagreement.
ARTICLE 4 – OFFER
If an offer has a time limit or depends on conditions, this is explicitly stated in the offer description.
All offers are non-binding. The trader reserves the right to change content and prices at any time.
Each offer contains a complete and accurate description of the products and/or services. Images are indicative and may differ from the final product. Obvious errors or omissions do not create an obligation for the trader.
Each offer includes clear information regarding the rights and obligations of the consumer in case of acceptance, such as:
- possible customs duties or import taxes;
- possible shipping charges;
- procedure for concluding the contract and required steps;
- existence or not of the right of withdrawal;
- method of payment, delivery, and execution;
- validity period of the offer or price;
- additional cost of using specific means of communication;
- method of storing and accessing the contract;
- possibility for the consumer to check and correct data;
- available languages for contract conclusion;
- codes of conduct that apply and how to access them;
- minimum duration in case of contracts of duration.
ARTICLE 5 – CONCLUSION OF CONTRACT
The contract is concluded when the consumer accepts the offer and meets the relevant terms.
In case of electronic acceptance, the confirmation of acceptance is sent immediately by the trader. Until that moment, the consumer has the right of withdrawal.
The trader applies appropriate technical and organizational measures for the security of electronic data transmission and payments.
The trader has the right to verify – within legal frameworks – the reliability of the consumer. If reasonable doubts arise, they may reject the order or impose additional terms.
The consumer will receive, at the latest upon delivery, the following information in printed form or on a durable medium:
- the trader's address for submitting complaints,
- information about the right of withdrawal or its exclusion,
- details of any guarantees and service provisions,
- the relevant information of Article 4 paragraph 3, if not already provided,
- cancellation terms for indefinite or multi-year duration contracts.
For contracts of duration, the above information is provided once with the first shipment.
The contract is subject to the availability of the products.
ARTICLE 6 – RIGHT OF WITHDRAWAL
The consumer has the right to withdraw from the contract within 30 days without giving any reason. The deadline starts the day after the product is received by the consumer or a third party indicated by them (other than the carrier).
During this period, the consumer is obliged to handle the product with care, only to the extent necessary to establish its nature and functioning. If the right of withdrawal is exercised, the product must be returned in its original condition and packaging, according to the trader's instructions.
Withdrawal must be declared within 30 days in writing or by email. The product must be returned within 30 days from the withdrawal. The consumer is responsible for timely dispatch and must be able to prove it.
If the right is not exercised nor the product returned within the deadlines, the purchase is considered final.
ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL
If the consumer exercises the right of withdrawal, they bear the costs of returning the products.
If payment has already been made, the trader shall refund the amount as soon as possible, but no later than 14 days from the moment of receipt of the return or proof of dispatch.
ARTICLE 8 – EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL
The exclusion of the right of withdrawal is accepted only when explicitly stated in the offer or before the conclusion of the contract.
The right of withdrawal may be excluded for the following products:
- products made to order,
- products of a personal nature,
- products that cannot be returned for hygiene reasons once their seal has been removed,
- products that cannot be returned due to their nature,
- perishable or products with a limited lifespan,
- products with prices dependent on fluctuations in financial markets, beyond the trader's control,
- unique issues of newspapers or magazines,
- sealed audiovisual or software products that have been unsealed after delivery.
The following services are also excluded:
- services provided on a specific date or period (e.g. accommodation, transportation, entertainment),
- services that started with the consumer's explicit consent before the withdrawal period expired,
- betting and lottery services.
ARTICLE 9 – PRICES
During the validity of an offer, prices do not increase unless imposed by legal regulations (e.g., VAT change).
A price reduction after purchase does not create an obligation to refund the difference. By purchasing, the consumer accepts the respective price.
Products affected by market fluctuations may be offered at variable prices, provided this is explicitly stated in the offer.
Price changes within 3 months are only allowed if based on law or government directive. After this period, they are only possible if:
- are provided by law or regulation; or
- the consumer has the right to cancel the contract on the effective date of the increase.
The place of delivery is defined as the country of dispatch according to Article §3a Abs. 2 of the UStG. For deliveries outside the EU, customs duties or import taxes may be charged by the carrier. In these cases, VAT is not imposed by the merchant.
All prices are provided subject to typographical errors. The merchant is not responsible for obvious mistakes and is not bound to deliver at an incorrect price.
ARTICLE 10 – COMPLIANCE AND WARRANTY
The merchant guarantees that the products and services meet the contract specifications, the descriptions in the offer, as well as generally accepted quality standards and legislation.
Additional warranty from the merchant or manufacturer does not limit the consumer's legal rights.
Any defect or error in the order must be reported within 30 days of receipt. Returns must be made without damage and preferably in the original packaging.
The duration of the merchant's warranty corresponds to that of the manufacturer. No responsibility is assumed for the suitability of the product for a specific use or for related instructions.
The warranty is void in cases:
- independent repairs or modifications by the consumer or third parties;
- misuse or storage contrary to instructions;
- defects due to legal requirements on materials or products.
ARTICLE 11 – DELIVERY AND FULFILLMENT
The trader processes and fulfills orders with the utmost care.
The shipment is made to the address provided by the consumer.
Unless otherwise agreed, the trader sends orders as soon as possible, and in any case within 14 days. If there is a delay or the order cannot be fulfilled, the consumer is informed within 14 days. In this case, they have the right to cancel the contract without cost.
ARTICLE 12 – DURATION CONTRACTS: DURATION, TERMINATION, AND RENEWAL
Termination
The consumer may terminate any indefinite contract for regular supply of products (including energy) or services with a notice period of at most one month.
Fixed-term contracts can expire with notice until the end of the validity period, also with a one-month notice period.
The following apply to these contracts:
- They can be terminated at any time.
- Termination is carried out in the same way as the contract was concluded.
- The notice period cannot exceed that which applies to the trader himself.
Renewal
Fixed-term contracts cannot be automatically renewed.
By exception, automatic renewal is allowed for magazine or newspaper subscriptions up to three months, with the possibility of termination within one month.
Automatic renewal for an indefinite period is allowed, with a termination notice of one month or, for deliveries once a month or less frequently, three months.
Trial or promotional contracts expire automatically after the trial period.
Duration
Contracts longer than one year can be terminated by the consumer after one year with a one-month notice period, unless early termination is unreasonable.
ARTICLE 13 – PAYMENT
Unless otherwise agreed, the consumer must pay for the order within 7 working days from the start of the withdrawal period (Article 6, para. 1). For service contracts, the period starts from the confirmation of the contract.
The consumer is responsible for correcting incorrect payment details.
In case of payment delay, the merchant is entitled to impose interest and collection costs according to legal provisions.
ARTICLE 14 – COMPLAINT PROCEDURE
Any complaint regarding contract execution must be submitted fully and documented within 7 days of identifying the issue.
Complaints are answered within 14 days of receipt. If more time is needed for processing, the consumer will be informed within the same period of the estimated response date.
If resolution through the internal complaint process is not possible, the matter is considered a dispute and may be submitted to mediation.
Submitting a complaint does not suspend the merchant's contractual obligations unless otherwise agreed in writing.
If the complaint is deemed valid, the merchant will proceed, at their discretion, with replacement or repair of the product at no additional cost.
ARTICLE 15 – JURISDICTION
For all contracts between consumer and merchant to which these General Terms apply, the law of the Hellenic Republic exclusively applies, even if the consumer resides abroad.
ARTICLE 16 – SMS MARKETING
By consenting during purchase from Esthtica or through related registration forms, you agree to receive recurring SMS (e.g., order updates, abandoned cart, offers, or review requests), even if your number is on a do-not-contact list. The number of messages may vary. Participation is not a purchase condition.
To unsubscribe, send "STOP" in reply to any SMS or use the unsubscribe link in the respective message. Other forms of request are not considered valid. The service is free on our part, but charges from your mobile provider may apply.
For assistance, send "HELP" to the number from which you received the message or contact us through our website: https://www.esthtica.com/pages/επικοινωνία.
We reserve the right to change the sending number or short codes. In such cases, you will be informed accordingly. Messages sent to old numbers (e.g., "STOP" or "HELP") may not be received – we are not responsible for this.
To the extent permitted by law, we are not responsible for delayed, incorrect, or undelivered messages and any consequences thereof.
Your privacy is important to us. More information about how your data is used can be found in the privacy policy.