Return and Refund Policy
Important information
- Return right within 30 days
- Refund within 14 days
- No restocking fee
- Return shipping costs are borne by the customer
- Product exchange option
Order cancellation
You have the option to cancel your order as long as it has not yet been shipped. Contact us at info@esthtica.com by providing your order number. If the order has not left our facilities, we will cancel it without any problem. Otherwise, you will need to follow the return procedure.
Return/exchange procedure
You can return or exchange your order within 30 days from the date of receipt, without needing to explain the reason.
Before proceeding with the return, make sure the following conditions are met:
- Products must not have been worn or washed
- The original tags must be intact
- Ideally, the return should be in the original packaging
In other words: You can try the product, but not use it for a week and then return it.
If the conditions are met, contact the customer service team at info@esthtica.com. You will receive a return form and the relevant instructions.
Refund
Once we receive the product you are returning (use a shipping service with tracking and inform us of the tracking number), we will check the condition of the item.
If everything is fine, we will notify you by email and proceed with the refund within 14 days of confirmation.
Defective or incorrect products
If a product arrives damaged or if you receive the wrong size or color, don't worry – we are here to assist you.
Take a photo of the problem, keep your order number and email us at info@esthtica.com with a brief description.
We will find the solution that suits you – most of the time we send a free replacement.
Return address
Iakovou Ritsou 70, Patras, 26335, Greece
Return form: